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Accessible and Visible – Our IAG services are recognised and trusted by clients. We have convenient entry points from which clients can be signposted or referred to the services they need. We are open six days a week to suit our clients’ needs.

Professional and Knowledgeable – Our IAG frontline staff have the skills and knowledge to identify quickly and effectively your needs. They have the skills and knowledge either to address our client’s needs or to signpost or to refer them to suitable alternative provision

Effective Connections – Our links between IAG services are clear from our client’s perspective. Where necessary, our clients are supported in their transition between services

Availability, Quality and Delivery – Our IAG Services are targeted at the needs of clients, who are informed by social and economic priorities at local, regional and national levels

Diversity – Our range of IAG services reflect the diversity of clients’ needs

Impartial – Our IAG services support clients to make informed decisions about learning and work based on our client’s needs and circumstances

Responsive – Our IAG services reflect clients’ present and future needs

Friendly and Welcoming – Our IAG services encourage our clients to engage successfully with the service

Enabling – Our IAG services encourage and support clients to become lifelong learners by enabling them to access and use information to plan their careers. We support our clients to explore the implications for both learning and work in their future career plans

Awareness – All our clients are made aware of the IAG services that are relevant to them, and are well-informed expectations of those services

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