The qualification is primarily aimed at candidates who operate and undertake support systems, processes and services and recognises that employment in the advice and guidance sectors involves a diverse range of functions, tasks and activities that are constantly developing in the light of changing client needs.

• Gain a high level of skill in a short space of time
• Enhance your career prospects and maximise your efficiency at work
• Learning is made easy as the training is computer based with hands on exercises and supported by high quality workbooks
• The workbook is yours to keep thus providing a source of reference after the course has finished
• Learn at your own pace with flexible study times (including evenings and weekends)
• Training in a comfortable and relaxed environment
• The opportunity to be awarded a BEST Training Diploma
  
• The opportunity to be awarded a nationally recognised qualification

The qualification is made up of three mandatory units

• Support clients to make use of the advice and guidance service
• Interact with clients using a range of media
• Develop personal performance through delivering customer service

Plus three optional units chose from the following:

• Enable advice and guidance clients to access referral opportunities
• Provide and maintain information materials for use in the service
  Support customer service improvements
• Promote additional services or products to customers
• Process customer service information
• Contribute to the identification of the risk of danger to individuals
• Contribute to the effectiveness of teams
• Receive and pass on messages and information