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Terms and Conditions - 2007
Our Terms and Conditions are always available
on our website at www.WeAreOnline.co.uk or you may request a paper copy
from us by post by telephoning 020 7247 2428 or email us at info@weareonline.co.uk
Enrolment and purchase of courses
You must read these terms and conditions
as they are very important - by enrolling and purchasing any of our
courses you are accepting and agreeing to abide by our terms and conditions.
Enrolments
At BEST Computer Training we always strive
to give you clear and concise information regarding all of our courses,
allowing you to make an informed decision before going through our enrolment
process. Information is provided through our
website and through our advisors via e-mail, telephone or in person
on the content of our courses, any previous learning requirements needed,
course duration and cost.In completing the enrolling
process and paying for your course, you are confirming that you have
received enough information to make an informed decision and that the
course you have chosen is suited to your needs and abilities. It
is possible to transfer to another course, under exceptional circumstances
and with the agreement of the management of BEST Computer Training (London).You
must inform us that you wish to transfer, stating the reasons why, within
7 days of your course start date. Any difference
in cost which becomes applicable when transferring to another course,
is payable before the new course is dispatched to you. After
7 days you may not transfer to another course.
Course Costs
All course costs stated cover:
o your training manual/manuals
o any exercise files provided by e-mail or on CD (internal exercise
files needed to
complete the course)
o tutor support
Your course costs do not cover:
· Student Registration costs with external Accrediting Bodies
· Examination costs with external Awarding Bodies
· End of Course Assessments
· Software (unless stated on your enrolment form that the cost
of the course includes software)
Best Training Returns Policy
Cancelling your enrolment agreement
Regulations give you the right to cancel
your enrolment agreement.
You may cancel your enrolment agreement with us and receive a refund
only if:
o You inform us within 7 working days of your start date, you must send
written cancellation by recorded delivery, and cancellation by telephone
is not
acceptable.
o All training pack materials are returned to us at your expense
o The training pack materials are returned in a clean unused re-saleable
condition.
o There are strictly no refunds on any software included in your enrolment
agreement.
In the event of cancellation BEST Computer
Training (London) can be contacted at
Suite 3.21, Whitechapel Technology Centre, 65 Whitechapel Road, London
E1 1DU -Telephone 020 7247 2428 or by e-mail: info@weareonline.co.uk
or through our website contact page at www.WeAreOnline.co.uk
Assessments or External Examinations
We can make arrangements for you to sit an end of course assessment
or specific awarding body examination, when you have completed your
course. The costs of end of course assessments and awarding body examinations
are not included in the stated course price.
In all other respects you will be solely responsible for arrangements
to sit exams and any costs required.
Back up Copies of Exam or Assessment
Entries
We strongly advise that if you are sitting any of our assessments or
exams at home (by special arrangement) that you keep a copy on paper
or on disk of any work submitted. It is your responsibility to make
sure that any assessment or exam papers submitted to us is sent securely
by email or recorded post. We cannot be held responsible for your work
until it is received securely by us. We will confirm receipt of your
work as soon as it arrives safely.
Longer Course Duration needed
As previously stated your course duration will be clearly stated on
your Enrolment Agreement and your course fee only covers the duration
you have signed for on your Enrolment Agreement, but from time to time
due to exceptional circumstances, you may need to extend your course
duration. Please contact us immediately if you have a problem with not
being able to finish your course in the time allowed. We will consider
extra time, upon each application, but please note extra tutor support
costs may become available.
Change of Details
It is your responsibility to inform us of any change of details or contact
information. We cannot be held responsible for any communication that
does not reach you if we have out of date contact details. Failure to
provide this information may result in the cancellation of your course.
Training Materials Copyright
There is a strict copyright on all of our training materials. No part
of our training materials or its associated exercise files provided
on CD may be reproduced, stored in or introduced into a
retrieval system, or transmitted in any form by any means, electronic,
mechanical, photocopying, recording, or otherwise, or for any purpose,
without the express prior written permission of the copyright holder.
We cannot accept any responsibility for loss, disruption or damage to
your data or your computer system that may occur while using this courseware
publication and do not make any guarantees whatsoever regarding its
content or suitability.
Loss of Data
IMPORTANT
When restoring data from the exercise files, you must make sure that
you do not restore data into any live data or accounts, as this could
wipe important information from your computer. Best Computer Training
cannot accept responsibility for any data that is lost on your own personal
computer or software systems. You must always ask permission from the
computer or data owner if you are not the owner of the computer, before
undertaking your training course.
Data Protection Act 1998
Enrolments and Examination Processing
BEST Computer Training (London) is registered under the Data Protection
Act 1998.
For the purpose of enrolling students onto our distance training courses
we need to gather
personal information to maintain communication and contact with a student
whilst undergoing
their training.
This data is kept securely by BEST Computer Training (London) at its
registered office, in manual records or computer based-data.
Personal information regarding any of our students is never divulged
to a third party.
For the purposes of examinations and qualifications, information is
only passed onto appropriate awarding bodies with the express permission
of the student.
All information of students enrolments, assessments, examinations and
results are kept and
stored securely by BEST Computer Training (London) for minimum of 7
years from enrolment or examination date.
Thank you kindly for reading our Terms
and Conditions and we wish you every success in taking up learning with
BEST Computer Training (London)
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